Frequently Asked Questions
What is your return policy?
We want you to love what you receive. Ready-to-ship pieces can be returned within 14 days of delivery, provided they are unworn and in original condition. Custom-made pieces are created specifically for you and are therefore non-returnable.
Do you offer exchanges?
We want you to love what you receive. Ready-to-ship pieces can be returned within 14 days of delivery, provided they are unworn and in original condition. Custom-made pieces are created specifically for you and are therefore non-returnable.
How long does shipping take?
Domestic orders ship within 1–3 business days. International orders typically arrive within 5–10 business days.
Do you ship internationally?
Yes, Bella Haire ships worldwide. For specific delivery times or customs questions, feel free to reach out before you order.
Are your wigs made from real human hair?
Yes. Every Bella Haire piece is crafted from premium human hair so it looks, moves, and feels completely natural.
Can I style and heat my wig?
Absolutely. Because our wigs are made from real human hair, you can curl, straighten, and style them just like your own hair. We recommend using a heat protectant to keep them looking their best.
How do I know which cap size is right for me?
Use our measuring guide, it takes less than two minutes. If you're between sizes or unsure, reach out to us directly and we'll help you find the right fit.
Is there a sizing video or guide?
Yes. Check our SIZING GUIDE video on the SIZING GUIDE page takes less than 2 minutes. Still unsure? Reach out and we'll help.
How do I care for my wig?
See our wig care page for instructions. We recommend washing with a gentle, sulphate-free shampoo and conditioning regularly. Avoid sleeping or showering in your wig to extend its lifespan. Full care instructions are included with every order.
Can I get a custom wig?
Yes, we offer custom pieces tailored to your preferred length, colour, density, and cap size.
Reach out via WhatsApp or email and we'll guide you through the process.
Do you offer a medical discount?
Yes. For women experiencing hair loss due to alopecia, chemotherapy, or other medical conditions, we offer a dedicated discount and personal guidance. See our Medical Hair Loss Support page for more information.
How long does a Bella Haire wig last?
With proper care, 1 year. Some customers get longer. Lifespan depends on frequency of wear and maintenance.