Privacy Policies

Privacy Policy

Last updated: 24/02/2026 

1. Company Information

Bella Hair is operated under Dutch law.

Legal entity: Bella Haire 
Registered address: Ceintuurbaan 115-3
KVK number: [insert]
VAT number: [insert]
Email: support@bellahair.com
Phone / WhatsApp: +31 6 57725571

Bella Hair is the data controller responsible for processing your personal data.

2. What Personal Data We Collect

We may collect and process the following personal data:

Information you provide to us

  • Full name

  • Billing address

  • Shipping address

  • Email address

  • Phone number

  • Order details

  • Communication history

  • Information submitted for Medical Support applications

Information collected automatically

  • IP address

  • Browser type and device information

  • Website behaviour and analytics data

  • Cookie data

Payment Information

Payments are processed via secure third-party providers (e.g. Shopify Payments, Klarna, Stripe).
Bella Hair does not store full credit card details.

3. Legal Basis for Processing (GDPR)

We process personal data on the following legal grounds:

  • Contractual necessity – to process and deliver your order

  • Legal obligation – for tax and accounting compliance

  • Legitimate interest – to improve website performance and prevent fraud

  • Consent – for marketing communications and newsletter subscriptions

You may withdraw consent at any time.

4. How We Use Your Data

Your data may be used to:

  • Process and fulfil orders

  • Provide customer support

  • Handle returns and exchanges

  • Verify Medical Support eligibility

  • Send order confirmations and updates

  • Improve website functionality

  • Prevent fraud and misuse

  • Send marketing emails (only if opted in)

We do not sell your personal data to third parties.

5. Data Sharing & International Transfers

We may share data with trusted third-party service providers including:

  • Shopify (e-commerce platform)

  • Payment providers (e.g. Klarna, Stripe)

  • Shipping carriers

  • Accounting software providers

  • Analytics services (e.g. Google Analytics)

Some providers may process data outside the European Economic Area (EEA).
Where this occurs, we ensure appropriate safeguards such as:

  • EU Standard Contractual Clauses (SCCs)

  • Adequacy decisions by the European Commission

6. Data Retention

We retain personal data only as long as necessary:

  • Order & invoice data: 7 years (Dutch tax law)

  • Customer service records: up to 2 years

  • Marketing data: until consent is withdrawn

  • Analytics data: according to platform retention settings

After this period, data is securely deleted or anonymised.

7. Your Rights Under GDPR

You have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion (“right to be forgotten”)

  • Restrict processing

  • Object to processing

  • Withdraw consent

  • Request data portability

  • Lodge a complaint with the Dutch supervisory authority:
    Autoriteit Persoonsgegevens

To exercise your rights, contact:
support@bellahair.com

We will respond within 30 days.

8. Data Security

Bella Hair implements appropriate technical and organisational measures to protect personal data, including:

  • SSL encryption

  • Secure payment gateways

  • Limited internal data access

  • Secure hosting infrastructure

9. Cookies

Bella Hair uses cookies to enhance your browsing experience.

We use:

  • Functional cookies – required for website operation

  • Analytical cookies – to analyse website traffic

  • Marketing cookies – only with your consent

You can manage cookie preferences through your browser settings or via our cookie banner.

For more details, see our Cookie Policy.

Cookie Policy

Bella Hair

Last updated: [insert date]

What Are Cookies?

Cookies are small text files stored on your device when visiting a website.

Types of Cookies We Use

1. Functional Cookies

Required for:

  • Shopping cart functionality

  • Checkout process

  • Security features

These cannot be disabled.

2. Analytical Cookies

Used to:

  • Analyse website traffic

  • Improve user experience

Example: Google Analytics
Data may be processed outside the EU with safeguards in place.

3. Marketing Cookies (if enabled)

Used to:

  • Measure ad performance

  • Show relevant advertisements

These are only placed with your consent.

Managing Cookies

You may:

  • Accept or reject cookies via our cookie banner

  • Disable cookies in your browser settings

Please note that disabling cookies may affect website functionality.