Refund Policy
1. Right of Withdrawal (EU Customers)
If you are purchasing as a consumer within the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving a reason.
To exercise this right, you must notify us within 14 days of delivery via:
After notifying us, you have an additional 14 days to return the item.
2. Eligibility for Returns
To qualify for a refund, the item must:
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Be unworn
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Have the lace uncut
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Show no signs of styling, washing, bleaching or modification
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Be returned in original condition and packaging
Due to hygiene and product integrity reasons, we reserve the right to refuse returns that do not meet these conditions.
All returned items are subject to inspection before approval.
3. Custom-Made Wigs
Custom-made wigs are produced specifically to your measurements, colour selection or specifications.
In accordance with EU consumer law (Article 6:230p Dutch Civil Code), personalised products are non-refundable.
Once production has begun, custom orders cannot be cancelled or refunded.
4. Refund Processing
Once your return has been received and inspected, we will notify you of approval.
If approved:
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Refunds will be processed within 14 days
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Refunds will be issued via the original payment method
Shipping costs are non-refundable unless the item is defective or incorrect.
Return shipping costs are the responsibility of the customer.
5. Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery.
We may request photos for assessment.
If confirmed, we will offer:
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A replacement
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A repair
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Or a refund where appropriate
6. Exchanges
We do not offer direct exchanges.
If you wish to order a different piece, please return the eligible item and place a new order separately.
7. Non-Refundable Situations
Refunds will not be granted for:
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Cut lace
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Worn or styled wigs
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Custom orders
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Damage caused after delivery
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Normal wear and tear