Terms & Conditions

All orders are processed immediately upon successful payment.

You will receive an order confirmation via email once payment has been authorised.

For ready-to-ship items, cancellation requests may be submitted before dispatch. Once an order has been shipped, cancellation is no longer possible.

Custom-made wigs are produced specifically to your measurements or specifications and cannot be cancelled once production has begun.

Bella Haire ships worldwide using trusted third-party couriers.

Delivery timeframes provided are estimates and may vary due to courier operations or customs procedures.

Bella Haire remains responsible for your order until it is delivered to the address provided at checkout.

Risk of loss or damage transfers to you at the moment the package is delivered.

If your parcel arrives damaged, please notify us within 48 hours of delivery.

While we aim to meet all estimated delivery times, Bella Haire is not liable for delays caused by:

However, we will always assist in resolving shipping-related issues where possible.

For orders shipped outside the European Union:

Bella Haire is not responsible for delays, additional costs or confiscation resulting from local customs regulations.

Customers are advised to check their local import laws prior to purchase.